Privacy Policy

ArborActive ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, property address, and service details when you submit a request through SingleOps or contact our team.
• Website Usage Data: We record page paths, referral source, device category, and time. A random browser-tab identifier is hashed before storage. Our internal analytics do not store raw browser-tab identifiers, raw IP addresses, or information entered in the SingleOps form. Historical booking analytics may include an assigned arborist and appointment type from our former scheduling flow.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide and maintain our tree care services.
• To communicate with you regarding estimates, appointments, and service updates.
• To improve our website functionality and content.
• To understand how visitors reach our services and improve the request experience.
• To comply with legal obligations.

3. Third-Party Services

We use SingleOpsfor service requests, customer account access, estimates, and invoices. Information you provide within SingleOps is processed under that provider's privacy practices. We do not sell or rent your personal information to third-party advertisers.

4. Cookies

We use session storage for a random browser-tab identifier and local storage to remember your cookie choice. Our private first-party counters do not use tracking cookies and remain active when you select Essential Only. Optional Google Analytics loads only after you select Accept All Analytics. SingleOps may use cookies or browser storage when you open its portal.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.