ArborActive Privacy Policy
Effective Date: November 3, 2025
ArborActive (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information that you provide through our website www.arboractive.co, text messaging services, and other communication channels.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, property address, and other details you provide when requesting a quote, scheduling a service, or contacting us.
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Service Information: Details about your property, services provided, and communication preferences.
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Automatically Collected Data: IP address, browser type, device information, and analytics data collected through cookies and similar technologies.
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SMS Communications: When you opt in to receive text messages from ArborActive, we collect your phone number and communication preferences.
2. How We Use Your Information
We use your information to:
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Provide and manage our tree and landscape care services
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Communicate with you regarding appointments, service updates, billing, and support
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Send promotional offers or service reminders (only if you have opted in)
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Improve our website and customer experience
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Comply with legal and regulatory requirements
3. SMS Communications & Consent
By providing your mobile phone number, you consent to receive text messages (SMS and MMS) from ArborActive for purposes including appointment scheduling, service reminders, and occasional promotions.
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Message frequency: Varies based on your interactions with ArborActive.
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Message and data rates may apply.
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Opt-out: You can opt out at any time by replying STOP to any ArborActive message. For help, reply HELP or contact us directly.
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We do not share, sell, or rent your mobile number or SMS consent with third parties for their marketing purposes.
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Supported carriers are not liable for delayed or undelivered messages.
This messaging policy is designed to comply with CTIA guidelines and FCC regulations for SMS communication programs.
4. Sharing Your Information
We do not sell your personal information. We may share limited data only in these circumstances:
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With trusted service providers who assist in delivering our services (e.g., scheduling software, payment processors, or SMS gateways)
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When required by law, regulation, or court order
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To protect our rights, customers, and business operations
All service providers are required to handle your information securely and only for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
6. Your Choices and Rights
You may:
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Opt out of promotional communications by following unsubscribe or STOP instructions
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Request access to, correction of, or deletion of your personal information
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Contact us to update your preferences or communication options
To exercise your rights, email privacy@arboractive.co or text us at (your ArborActive text number).
7. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to improve site functionality, personalize content, and understand visitor behavior. You can adjust cookie preferences through your browser settings.
8. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
10. Contact Us
For any questions or privacy-related requests, please contact:
ArborActive
Email: privacy@arboractive.co
Phone/Text: (Insert SMS-enabled number)
Website: www.arboractive.co